Privacy Policy
Effective Date: January 29, 2025
At HelixMD, we are committed to protecting your privacy. We make a simple pledge: your personal information will never be sold, shared, or disclosed to any third party for marketing purposes.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and interact with our services, including our email and SMS communications.
1. Information We Collect
Personal Information You Provide
When you interact with our website, contact us, or use our services, we may collect the following information:
- Name
- Email address
- Phone number
- Other information you choose to provide through forms, consultations, surveys, or other communications
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Browser and device information
- IP address
- Website usage data (such as pages visited and links clicked)
- Cookies and similar tracking technologies
2. How We Use Your Information
We collect and use your personal information to:
- Operate and improve our website: Maintain functionality, enhance user experience, and improve our services.
- Communicate with you: Respond to inquiries, provide support, share service updates, and manage communications.
- Provide information about our services: Help you understand our treatments, products, and offerings.
- Analyze website usage: Better understand how visitors interact with our website and improve performance.
HelixMD does not sell, rent, or share your personal information with third parties for marketing purposes.
3. Third-Party Services
To support our operations, website functionality, and communication services, we may use trusted third-party providers that follow appropriate privacy and security practices.
Email & Communication Services
We may use third-party platforms to manage customer communications, including email and SMS messages. By providing your contact details, you consent to receive relevant communications from HelixMD.
These communications may include:
- Appointment-related updates
- Service information
- Customer support responses
- Important updates regarding our services
Website Hosting & Analytics
Our website may use third-party hosting and analytics services to improve performance, security, and user experience.
Any information collected through these services is used only for operational and improvement purposes and is not sold or shared for marketing activities.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or misuse.
While we work to maintain appropriate security safeguards, no online platform can guarantee complete security. We encourage you to take care when sharing personal information online.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Understand website performance and visitor behavior
- Enhance the overall user experience
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
6. Your Rights & Choices
Depending on your location, you may have rights regarding your personal information, including:
- Access: Request access to the personal data we hold about you.
- Correction: Request updates to inaccurate or incomplete information.
- Deletion: Request removal of your personal data, subject to legal requirements.
- Opt-Out: Choose to stop receiving certain communications or manage cookie preferences.
To exercise your rights or ask questions about your personal information, please contact us:
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
When changes are made, we will update the Effective Date at the top of this page and publish the updated policy on our website.
We encourage you to review this page periodically to stay informed about how we protect your information.
8. Contact Information
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:
HelixMD
Email: support@helixmd.com
Phone: 978-502-1025